Zenith Technologies has launched and released a global 24/7 manufacturing IT support service specially designed to meet the support needs of the life science industry.
Sitting as part of Zenith’s services division, the manufacturing IT team provides high-quality multi-platform engineering support across automation, manufacturing execution systems (MES), digital and lab IT systems.
It offers a single point of contact with faster good manufacturing practice (GMP) incident response and resolution times when manufacturing IT applications fail or are not running to their optimum capacity.
Director global services at Zenith Technologies David Staunton states: “The continuing demand for automation, MES and digital solutions in the life science industry is creating an urgent need for specialist manufacturing IT support. Zenith is perfectly positioned to deliver this as the business has a deep understanding of GMP manufacturing systems and their support applications.
“There’s a strong business case for outsourcing this support as it opens up a depth of knowledge that can’t be achieved alone. For example, if you have one syringe filling machine on your site, your machine’s vendor may have 300 across the market, possessing a level of knowledge that no single customer could achieve alone.
“A close alliance with your vendor, therefore, makes perfect sense to facilitate faster GMP response times, high-quality root cause analysis and reduction of repeating incidents. Zenith works with the leading life science companies globally and has unrivalled knowledge across multiple platforms.
“Having a single point of contact for all applications is also a real advantage to our customers, who get access to the Zenith global resource hub for incident resolution and business improvement strategies.”
The service is designed for life science manufacturers and can be offered on site, remotely or a combined approach to suit the customer shift support needs. It provides analytical support directly to the end customer, with queries routed to a hub of specialist engineers when required.
This full end to end manufacturing IT service is managed centrally from Zenith’s UK office with global resources offering round the clock support. The rapid take up of the service is really encouraging and it demonstrates the central concept of the service is what customers truly need.