American Well‘s patent describes a device that connects to a display, capturing image and acoustic data to assess a patient’s health status. It facilitates communication sessions with medical providers based on detected health needs, allowing for real-time data transmission and program interruption for medical consultations. GlobalData’s report on American Well gives a 360-degree view of the company including its patenting strategy. Buy the report here.

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According to GlobalData’s company profile on American Well, AI for workflow management was a key innovation area identified from patents. American Well's grant share as of June 2024 was 36%. Grant share is based on the ratio of number of grants to total number of patents.

Telehealth communication device with image and audio capabilities

Source: United States Patent and Trademark Office (USPTO). Credit: American Well Corp

The granted patent US12010458B2 describes a device designed to facilitate communication between users and medical service providers through a display device. The device is equipped to render programs while simultaneously streaming data for communication sessions initiated by medical service providers. It captures various types of data, including image, acoustic, and motion data, to detect events that may indicate a patient's health status. Based on this health status, the device determines the appropriate medical service required and authorizes the establishment of a communication session with the relevant medical provider. The device can interrupt ongoing programs on the display to initiate these sessions and transmit captured data to the medical provider's client device.

Additionally, the patent outlines specific features of the device, such as the inclusion of microphones, speakers, cameras, and biometric sensors that can monitor health metrics like blood pressure and heart status. The display device may be a television, and the communication sessions can be established over a wireless network. The method claims further detail the process of rendering programs, capturing data, detecting health-related events, and managing the communication session, including the graphical user interface's functionality during interruptions. The claims emphasize the device's capability to integrate health monitoring with real-time communication, enhancing the accessibility of medical services for users.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies